ap99 Terms and Conditions

1. General Provisions

By using the ap99 website and all its services, you are considered to have agreed to these terms and conditions. These terms form a legal agreement between ap99 and its users.

1.1 Scope of Document

These terms and conditions apply to all services on the ap99 platform, including cricket betting, slot games, live casino, sportsbook and other gaming services. The terms of any special promotions or offers published by ap99 are also considered part of this main document.

1.2 Language and Interpretation

The Bengali version of this document shall be considered effective and final. In the event of any dispute or ambiguity, the interpretation of ap99 shall be considered final.

2. Account Registration and Eligibility

To create an account on ap99, you must meet the following eligibility requirements:

• You must be at least 21 years of age — this service is available only to those aged 21 or above.
• You must be in a region where online gaming is not prohibited by law.
• Each individual may create only one account — multiple accounts by the same person are strictly prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• You must register under your own identity — creating an account on behalf of someone else or using another person's information is prohibited.

2.1 Identity Verification (KYC)

ap99 may request identity verification documents at any time. Failure to provide the required documents may result in account suspension or withdrawal being withheld. Typically, a copy of a national identity card or passport, mobile banking account verification and other relevant documents may be requested.

3. Account Security and Responsibility

You are solely responsible for maintaining the security of your ap99 account. The following must be observed:

• Keep your login password confidential from everyone.
• Do not allow anyone else to use your account.
• If you suspect any unauthorized access to your account, notify ap99 support immediately.
• Change your password regularly for security.

3.1 Accountability for Activity

You are responsible for all bets, transactions and activities carried out from your account. ap99 is not liable for account misuse or unauthorized access by third parties despite reasonable precautions.

4. Deposit and Withdrawal Policy

All financial transactions on ap99 are governed by the following rules:

4.1 Deposits

• Minimum deposit amount: ৳100 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket.
• Provide accurate transaction details when making a deposit — incorrect information may cause delays or cancellation.
• Deposits must be made from a payment account registered in your own name.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawals take between 30 minutes and 3 hours to complete.
• Withdrawals can only be made using the same method used for the deposit.
• ap99 reserves the right to hold withdrawals if identity verification has not been completed.
• If fraud is suspected, ap99 may hold a withdrawal for investigation.

4.3 Currency

All transactions on ap99 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

5. Bonus and Promotion Policy

ap99 offers various bonuses and promotional offers from time to time. The following general conditions apply to the use of these bonuses:

5.1 Welcome Bonus

The ap99 welcome bonus is a 120% bonus on the first deposit, up to a maximum of ৳15,000. A 25x wagering requirement must be met to receive and withdraw this bonus.

5.2 Bonus Terms

• Each bonus has its own wagering conditions, which are stated in the bonus offer.
• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• There may be specific limits on placing bets with bonus funds.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.
• Attempting to earn bonuses through fraudulent means may result in account closure.

5.3 VIP Program

The ap99 VIP program has four tiers: Bronze — up to 0.2% cashback per week; Silver — up to 0.5% cashback per week; Gold — up to 0.8% cashback per week; Platinum — up to 1.0% cashback per week. Changes to VIP tier status are at the discretion of ap99.

6. Prohibited Activities

The following activities are strictly prohibited on the ap99 platform and may result in account closure and forfeiture of funds:

• Operating multiple accounts or using another person's account.
• Placing bets using automated software, bots or any program.
• Strategic betting aimed at abusing bonuses (bonus hunting or arbitrage).
• Using the platform for money laundering or cleaning illegal funds.
• Creating or operating an account using false or misleading information.
• Exploiting any technical error or vulnerability in the platform.
• Harassing or deceiving other users.
• Operating an account on behalf of anyone under 21 years of age.

7. Gaming Rules

All games on ap99 are conducted fairly and transparently. The following points about gaming rules are important to know:

7.1 Fair Play Policy

ap99 uses world-class game software to ensure fair play. The outcome of all games is determined by Random Number Generator (RNG) technology, which is completely impartial and free from manipulation.

7.2 Dispute Resolution

If a dispute arises over the outcome of a game, ap99 will examine server logs and game records and issue a final decision. Contact 24/7 live chat support for dispute resolution. The decision of ap99 is final and binding.

7.3 Technical Issues

If a game is interrupted midway due to network disconnection or a technical fault, ap99 will provide a fair resolution based on server records. A bet may be voided or re-placed.

8. Responsible Gaming

ap99 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment, not a source of income. The following tools and policies are in place for your protection:

• You can set a deposit limit on your account at any time.
• A Self-Exclusion option is available to temporarily or permanently restrict yourself from your account.
• The support team is always ready to provide responsible gaming advice.
• If signs of gaming addiction appear, seek professional help promptly.

For more details, visit our Responsible Gaming page.

9. Privacy and Data Protection

ap99 is committed to protecting the privacy of your personal information. Our platform is secured with SSL encryption technology.

9.1 Data Collection and Use

Information provided during your registration and transactions is used only for the purposes of providing services, identity verification and legal compliance. Information is not sold to third parties.

9.2 Cookie Policy

ap99 uses cookies to ensure the website functions properly. By using the website, you agree to the cookie policy.

For more details on privacy, read our Privacy Policy.

10. Service Suspension and Account Closure

ap99 reserves the right to temporarily or permanently close an account in the following circumstances:

• If any provision of these terms and conditions is violated.
• If evidence of fraudulent activity is found.
• If registration was made using a false identity or information.
• If evidence of operating multiple accounts is found.
• At the direction of legal authorities.

10.1 Voluntary Account Closure

You may contact support at any time to request the closure of your account. Any eligible balance may be withdrawn subject to applicable wagering conditions before the account is closed.

11. Limitation of Liability

ap99 will not accept responsibility in the following cases:

• Any loss caused by internet disconnection or issues with the user's device.
• Loss caused by disruption to services of third parties (game providers, payment providers).
• Loss caused by services being temporarily unavailable for technical reasons.
• Loss resulting from the user's account information being disclosed to a third party.
• Financial losses arising from gaming — gaming is inherently risky and the user bears this risk themselves.

12. Changes to Terms

ap99 reserves the right to change, amend or update these terms and conditions at any time. Notice of changes will be given in the following ways:

• Changes will be published on this page along with the updated date.
• A notification may be sent to the registered email address for important changes.

Continued use of ap99 after any changes will be considered as your agreement to the revised terms and conditions.

12.1 Contact

If you have any questions about these terms and conditions, please contact our 24/7 live chat support or email us at [email protected].