ap99's Privacy Policy
At ap99, the security of your personal information is our top priority. This policy clearly outlines how we collect, store, and protect your data.
This Privacy Policy ("Policy") applies to the ap99 platform. When you use the ap99 website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy. Please read the full policy carefully. The words "we", "our", and "ap99" used in this Policy refer to the ap99 platform, and "you" or "user" refers to any person who uses our services.
1. The Information We Collect
ap99 collects various types of information in order to provide its services. This information is gathered in two main ways: directly from you and automatically through our systems.
1.1 Information Collected Directly
When you create an account or use our services on ap99, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Financial transaction details (bKash, Nagad, or Rocket account numbers)
- Address and location information
- Bank account or mobile banking details
1.2 Information Collected Automatically
Some information is collected automatically while you use our platform, such as:
- IP address and device identifier information
- Browser type, operating system, and device type
- Date, time, and duration of sessions on the site
- Which pages you visited and which games you played
- Transaction history and betting activity
2. Purpose of Data Use
ap99 uses collected information for the following legitimate purposes:
2.1 Account Management and Service Delivery
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Managing the VIP program and issuing rewards
- Providing customer service and support
2.2 Security and Compliance
- Preventing fraud, scams, and illegal activity
- Following Anti-Money Laundering (AML) policies
- Verifying user age (21+) and identity
- Enforcing responsible gaming policies
- Complying with applicable laws and regulations
2.3 Service Improvement
- Improving platform performance and user experience
- Developing new games and services
- Identifying and resolving technical issues
- Providing a personalised experience based on user preferences
3. Data Storage and Security
ap99 takes the security of your information very seriously. We apply the highest industry-standard security measures to ensure your personal and financial information remains fully protected.
3.1 Technical Security Measures
- Use of 256-bit SSL (Secure Socket Layer) encryption technology
- All data transmission handled through encrypted channels
- Information stored on secure servers and data centres
- Regular security audits and penetration testing
- Two-Factor Authentication (2FA) support
3.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period due to applicable legal obligations, dispute resolution, and KYC requirements.
4. Data Disclosure and Third Parties
ap99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
4.1 Authorised Third-Party Service Providers
Minimum necessary information is shared with our payment processing partners such as bKash, Nagad, and Rocket to complete transactions. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we will only provide the information that is legally required.
4.3 Business Transfers
If ap99 ever undergoes a business change such as a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance.
4.4 Consent-Based Disclosure
Outside the circumstances described above, your personal information will not be shared with any third party without your explicit consent.
5. Cookies Policy
The ap99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of our site.
5.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect anonymous statistics about site usage to help improve our services.
5.2 Cookie Controls
You can reject or delete cookies through your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.
6. Your Rights
As a user of ap99, you have the following rights regarding your information. To exercise these rights, please contact our support team.
6.1 Right to Access Information
You may request a copy of the personal information stored in your account at any time. We will fulfil your request within a reasonable time in accordance with applicable law.
6.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request that it be corrected. Some corrections may require verification documents.
6.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations, dispute resolution, or fraud prevention.
6.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited or stopped. You also have the option to opt out of marketing communications at any time.
6.5 Right to Complain
If you have any complaint regarding our privacy policy, please contact our support team directly. We will review every complaint seriously and aim to resolve it as quickly as possible.
7. Protection of Minors
ap99's services are intended solely for individuals aged 21 and above. We do not knowingly collect or store personal information from any minor.
Each user's age is verified at the time of registration. If we become aware that a user is under the age of 21, their account will be immediately suspended and the collected information will be deleted.
8. Policy Changes
ap99 reserves the right to update or change this Privacy Policy at any time. If significant changes are made to the policy, we will notify you by email or through a notice on the platform.
If you continue to use ap99's services after a policy change, that will be considered your consent to the new policy. The date of each change will be noted at the top of this page under the "Last Updated" section.
You are advised to review this policy regularly and keep yourself informed about any changes.
9. Contact Us
For any privacy-related questions, concerns, or requests, please contact our dedicated support team. Our Bengali-speaking support team is available seven days a week, 24 hours a day.
- Via Live Chat: Direct support available 24/7
- By Email: [email protected]
Requests sent by email are generally responded to within business days. For immediate assistance, please use live chat.
Have a question? We are ready to help
For any questions about our privacy policy, please contact our 24/7 Bengali support team. Go to Support Page or email us directly.