🛡️ ap99 — Safe Betting Commitment

Responsible Gaming —
We Are Committed to Your Protection

Enjoy entertainment at ap99 within your limits. Our safety tools, age verification system, and 24/7 Bangla support will keep you safe and protected at all times.

Why is Responsible Gaming Important?

Online betting and casino games can be an exciting form of entertainment — but they only stay enjoyable when you play consciously and within control. ap99 believes that the safety and well-being of every player comes first.

We want you to see gaming as a source of entertainment — not as a means of income. Gambling or betting is never a solution to financial problems. Our goal is to provide a safe experience for thousands of players across Bangladesh.

Responsible gaming means knowing your limits, setting a budget, managing your time, and seeking help when needed. ap99 is ready to support you at every step.

21+

This platform is for users aged 21 and above only. Age verification is mandatory at registration. Accounts belonging to underage users will be cancelled immediately and all deposited funds will be returned.

Remember — there is always a chance of losing when gambling. Only wager an amount that, if lost, will not affect your daily life.

Our Protection Tools

Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, and a 24-hour waiting period applies to increase it.

Time-Out

If you feel you need a short break, you can take a time-out for 24 hours up to 30 days. During this time your account will be temporarily suspended and no bets can be placed.

Self-Exclusion

If you need a long-term break, you can close your account for 6 months, 1 year, or permanently. Any attempt to open a new account during self-exclusion will be rejected.

Betting History and Tracking

You can view your complete betting and deposit history at any time. Review your spending and stay aware of your playing patterns — this is the first step toward responsible gaming.

Reality-Check Alerts

After playing continuously for a set period, ap99 will send you an alert message. It will include a summary of how long you have been playing and how much you have won or lost.

24/7 Bangla Support

Our support team is always ready to help with any concern or issue you have. Chat with us in Bangla via live chat — no judgement, just a commitment to help.

Warning Signs of Problem Gambling

If any of the following signs apply to you, it is time to seek help. This is not a sign of weakness — it is a sign of awareness.

  • You are repeatedly betting to recover lost money and losing even more.
  • Gaming is taking time away from family, work, or studies.
  • You are taking loans or spending money without telling loved ones in order to fund your bets.
  • You feel restless, irritable, or anxious when you are not playing.
  • You are lying to family or friends about your gambling.
  • You want to stop but cannot.
  • You see winning at gambling as a solution to your financial problems.

Protect Yourself — Simple Tips

Plan Your Budget and Time

Set aside a fixed amount and time each day or week. When you reach that limit, stop — wait until the next day.

Pay Attention to Your State of Mind

Do not place bets when you are tired, emotionally distressed, or under the influence of alcohol. Making sound decisions becomes difficult in these states.

Talk to Loved Ones

Speak openly with family or trusted friends about your gaming habits. You do not have to carry this alone.

How to Activate Self-Exclusion?

1

Log In to Your Account

Log in to your account at ap99. If you have trouble logging in, contact our live chat support directly.

2

Open Account Settings

From the profile menu, go to the "Responsible Gaming" section. You will find all protection tools there.

3

Choose a Duration

Choose self-exclusion for 6 months, 1 year, or permanently, based on your needs. Confirm your selection.

4

You Will Receive a Confirmation

Once self-exclusion is activated, a confirmation message will be sent to your email. During this period, accessing your account or placing bets will not be possible.

5

Contact Support If You Have Any Issues

For any issues or questions about self-exclusion, contact us via 24/7 live chat or at [email protected].

Deposit and Withdrawal Limits

Learn about our minimum and maximum transaction limits to help you maintain financial control. These will support your responsible gaming plan.

Transaction Type Minimum Amount Method Processing Time
Deposit ৳100 bKash, Nagad, Rocket Instant
Withdrawal ৳1,000 bKash, Nagad, Rocket 30 minutes – 3 hours

Use Account Settings to set an even lower deposit limit for yourself.

Need Help? We Are Here

Do not feel embarrassed or hesitant to talk about any gambling-related issue. ap99's support team will stand by you with complete confidentiality. We do not judge — we only help.

If you feel that you or someone you know is struggling with a gambling problem, please reach out to us through the following channels.

Live Chat Support

Instant response in Bangla, 24/7. Start a chat from any page on the site.

Email Support

[email protected] — send an email to report a detailed issue.

You Are Not Alone

A gambling problem can happen to anyone. Asking for help takes courage.

Complete confidentiality guaranteed
Help available in Bangla
24 hours, 7 days a week
Support without judgement

Contact Support

Responsible Gaming FAQ

The minimum age to participate at ap99 is 21 years. Age is verified at registration, and accounts belonging to underage users are cancelled immediately. Parents are requested to ensure their children do not use this platform.

Log in to your account and go to Profile Settings. There, under the "Responsible Gaming" section, you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period. If you have any trouble, contact us via live chat.

Yes. After self-exclusion, any unprocessed funds remaining in your account can be withdrawn. To complete the process, contact us at [email protected] or via live chat.

A time-out is a temporary break — usually from 24 hours up to 30 days. Your account is reactivated automatically once the period ends. Self-exclusion, on the other hand, is long-term — 6 months, 1 year, or permanently. Self-exclusion is more suitable for those experiencing serious gambling problems.

Sharing an account violates ap99's rules. If you suspect that a minor is using your account, change your password immediately and inform us at [email protected]. We will take the necessary steps.

Yes, completely free. Deposit limits, time-outs, self-exclusion, betting history, and support services are all available free of charge on every ap99 account. There are no extra charges for using these tools.

No. During self-exclusion, ap99 will not send you any bonus offers, promotional emails, or marketing messages. We ensure that no promotional communications are sent to you during this period.

Enjoy ap99's Top Games Safely

Enjoy cricket betting, slots, and live casino while following responsible gaming guidelines. Play within your limits — enjoy the entertainment.

Cricket Betting Slot Games ap99 Casino View FAQ

21+ | Play Responsibly | Contact Support If You Have a Problem