🎧 24/7 Bengali Support

ap99 Support — We are always here for you whenever you need help

Our expert team is available around the clock to keep your gaming experience at ap99 running smoothly. Whether you reach out via live chat or email, you will get a fast resolution.

ap99 Support Customer Service
24/7
Live Support
Bengali
Service in your mother tongue
৳100
Minimum Deposit
30min
Fast Withdrawal

Our Support Channels

There are several convenient ways to reach us at ap99 for any question or issue. Our trained Bengali-speaking team will help you quickly and effectively.

Live Chat

Use our live chat for the fastest resolution. Get support in Bengali 24 hours a day, 7 days a week. You will typically receive a response within a few minutes.

Fastest

Email Support

For complex issues or when documents are needed, write to us at [email protected] — our team will review everything in detail and resolve your issue with the utmost care.

For detailed issues

Payment Support

If you have any issue with payments via bKash, Nagad, or Rocket, our payment specialist team will help you. We have a solution for every deposit and withdrawal issue.

bKash • Nagad • Rocket

Account Support

Our team will assist you quickly and securely with login issues, password resets, account verification, or any other account-related matter.

Secure and Fast

Bonus Support

If you have questions about the 120% welcome bonus, VIP benefits, or any other promotion, let us know. We will explain the bonus terms and conditions and wagering requirements in full.

Bonuses and Offers

Technical Support

If a game fails to load, you experience connection issues, or there is any other technical problem with the app, our technical team will identify and resolve the issue promptly.

Technical Team

Simple Steps to Reach Support

1

Visit the ap99 site

Go to ap99.cam from your device and log in to your account.

2

Click the live chat icon

Find the live chat button in the bottom corner of the page and click it — an instant chat window will open.

3

Describe your issue in Bengali

Write your issue in Bengali. Our trained team will understand everything in your language.

4

Get a fast resolution

Our support agent will assess your issue and provide an effective solution as quickly as possible.

ap99 Live Chat Support Service

Payment Issue Resolution

ap99 bKash Nagad Payment Support

Seamless transactions via bKash, Nagad, and Rocket

Deposits and withdrawals at ap99 can be made through Bangladesh's most popular mobile banking services. The minimum deposit is just ৳100 and the minimum withdrawal is ৳1,000. Withdrawals are generally completed within 30 minutes to 3 hours.

Players from Dhaka and every corner of Bangladesh are making payments without any hassle. If a payment is delayed or an issue arises for any reason, our payment support team will help you instantly.

Minimum deposit ৳100
Minimum withdrawal ৳1,000
Withdrawal in 30 min — 3 hours
24/7 payment support
ap99 Trusted Gaming Platform

Why is ap99 Support the best in Bangladesh?

ap99 is not just an online casino and betting platform — it is a complete gaming experience built for players in Bangladesh. From BPL to the T20 World Cup, from slots to live casino — we are committed to delivering the highest level of service across all types of games.

Every member of our support team is specially trained and fully knowledgeable about Bangladesh's gaming culture and payment systems. Whether you are confused about a bKash payment or have a question about IPL betting — our team is always ready.

With SSL encryption and fair play guaranteed, we keep your personal information and financial transactions fully secure. For any issue, the ap99 support team is your most trusted companion.

SSL encryption secured
Fully Bengali language service
Active 24/7 day and night
Trained support agents

Common Issues and Quick Resolutions

Login and Password

  • If you forget your password, use the "Forgot Password" option
  • A reset link will be sent to your registered email
  • If you fail multiple times, contact live chat
  • If your account is locked, the support team will assist you

Deposit Issues

  • Verify that your bKash/Nagad/Rocket number is correct
  • Save your transaction ID
  • If your balance is not credited, notify support
  • Ensure a minimum deposit of ৳100

Withdrawal Issues

  • Minimum withdrawal amount is ৳1,000
  • Generally processed within 30 minutes to 3 hours
  • Account verification must be completed
  • In case of delay, provide the reference number to support

Game Issues

  • Refresh the page and try again
  • Clear your browser cache
  • Check your internet connection
  • If a game stops mid-session, notify support

Bonus Issues

  • The welcome bonus is applicable once per account
  • Withdraw after meeting the 25x wagering requirement
  • If the bonus is not credited, send proof of deposit to support
  • Ask support about VIP cashback

Account Verification

  • Verification is required before the first withdrawal
  • A photo of your National ID or passport is required
  • The process is generally completed quickly
  • Support provides all assistance related to verification

Contact Information

The ap99 support team is always here for you. Reach us through any of the channels below — we will respond quickly.

Live Chat

Contact us instantly via the live chat icon on the ap99.cam website

Available 24/7 in Bengali

Email

[email protected]

For detailed issues

Support Hours

7 days a week, 24 hours a day — Bangladesh Standard Time (BST, UTC+6)

No breaks

Our Security Commitment

Your protection at ap99 is our first priority. We use the highest standard of security technology to keep your information and money fully safe.

Highest standard SSL encryption — all your data is encrypted
Fair play guaranteed — fair outcomes across all games
Your personal data privacy is fully protected
Secure Payment — bKash, Nagad & Rocket

21+ ap99 is for users aged 21 and above only. Play responsibly and contact our support team if you have any issues.

Support FAQ

Yes, ap99's live chat support is active 24 hours a day, 7 days a week. Whether it's night, a holiday, or Eid, our support team is always ready. Service is provided without any breaks, following Bangladesh Standard Time (BST).

Absolutely! Members of the ap99 support team can speak Bengali and understand your issues in your mother tongue. You do not need to communicate in English or any other language — just describe your problem in plain Bengali and we will take care of it.

First, confirm in your bKash app that the transaction was successful and save the transaction ID. Then contact ap99 via live chat and provide the transaction ID, amount, and time. Our payment support team will verify and resolve the issue quickly.

Withdrawals at ap99 are generally completed within 30 minutes to 3 hours. However, if account verification has not been completed, there may be a delay the first time. If it takes more than 3 hours, please contact us via live chat or at [email protected] with your withdrawal reference number.

Account verification generally requires a photo of a government-issued ID — such as a National ID (NID), passport, or driving licence. Additionally, bKash/Nagad/Rocket account details may be needed to confirm ownership of the payment method. If you have any trouble with the verification process, the support team will guide you step by step.

Open a new account at ap99 and make your first deposit to receive up to a 120% bonus of up to ৳15,000. The wagering requirement for this bonus is 25 times. The bonus should be credited to your account automatically — if it is not, contact live chat with proof of your deposit. You can also ask the support team for full details about the bonus terms and conditions.

ap99's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback benefit differs at each tier: up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Ask us via live chat about your current VIP tier and how to reach the next one.

ap99 places the highest importance on responsible gaming. If you feel that gaming is having a negative impact on your life, our support team can help you set deposit limits, self-exclude, or temporarily close your account. Please remember — ap99 is for players aged 21 and above only.

Join ap99 now

Get a 120% bonus and enjoy the best gaming experience in Bangladesh — our support team is always by your side.

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