ap99 FAQ — Answers to all your questions right here

To open an account at ap99, all you need is an active mobile number and a password. During registration, you will enter your name and select your preferred currency (BDT). We use SSL encryption to keep your personal information secure. The registration process is simple and quick — it only takes a few minutes.

ap99 is for users aged 21 and above only. Anyone under 21 may not create or use an account on this platform. If age cannot be verified, the account may be temporarily suspended. We place the highest importance on responsible gaming.

No. Under ap99's policy, each person may hold only one account. Opening multiple accounts using the same mobile number, device, or payment method is prohibited. Violating this rule may result in all related accounts being closed and any funds held being forfeited.

Click the "Forgot your password?" option on the login page and enter your registered mobile number. A verification code will be sent to you, which you can use to set a new password. If you have trouble with the process, contact our 24/7 live chat support for help.

To ensure a safe environment, ap99 may verify your identity in certain situations. Your national ID card or passport details may be requested at the time of withdrawal or if unusual activity is detected. This process is done to protect your account. Provide accurate information to complete verification quickly.

When you deposit money to ap99 via bKash, the funds are generally credited to your account within a few minutes. Your balance updates automatically once the payment is successful. If the deposit does not appear, save the transaction reference number and contact live chat — it will be resolved promptly.

The minimum deposit at ap99 is ৳100, and this applies to all payment methods — bKash, Nagad, and Rocket all accept deposits from ৳100. Start with a small amount and build your experience gradually.

Yes. ap99 supports Bangladesh's three popular mobile banking methods — bKash, Nagad, and Rocket. Both deposits and withdrawals can be made through all three. The deposit process is the same for each, and the minimum amount is ৳100.

The minimum withdrawal amount from ap99 is ৳1,000. After a successful request, funds generally arrive in your mobile banking account within 30 minutes to 3 hours. Even during busy periods, every effort is made to process withdrawals as quickly as possible.

ap99 generally does not charge any additional fees of its own for deposits or withdrawals. However, the mobile banking service providers (bKash, Nagad, Rocket) may apply a small charge according to their own policies. For the latest information, ask directly via live chat.

If more than 3 hours have passed and you still have not received your funds, contact ap99's 24/7 Bengali live chat support. Keep your withdrawal request ID or reference number handy — support will verify and resolve the issue quickly.

To bet on BPL or any other cricket tournament at ap99, first deposit funds into your account. Then go to the Cricket section and select your preferred match. You can place bets on various markets including match winner, total runs, and number of wickets. Odds change during live betting — making the right decision at the right time matters.

RTP (Return to Player) is the theoretical long-term return percentage of a game. For example, in a game with a higher RTP, a larger share of total wagers is statistically returned to players over time. It is not a guarantee of winning on each spin, but rather an indicator of statistical probability. All games at ap99 are operated under a fair play policy.

Yes. ap99 is a fully mobile-friendly platform. The site runs smoothly on any Android or iOS smartphone browser — no separate app download is needed. Slots, live casino, and sports betting sections are all available on mobile with the same ease.

ap99's live casino section offers games from world-class providers such as Evolution Gaming and Ezugi. You can play Roulette, Blackjack, Baccarat, and other table games with real dealers via live video stream. With a good internet connection, the experience is very smooth.

Yes, at ap99 you can enjoy sports betting, slot games, and live casino — all types of games — from a single account. No separate login or separate wallet is needed. Play across all sections from one balance.

When you open a new account at ap99 and make your first deposit, you receive a 120% welcome bonus of up to ৳15,000. This means if you deposit ৳1,000, a total of ৳2,200 will be added to your account. To receive the bonus, make sure the applicable offer is selected at the time of deposit.

The wagering requirement for ap99's welcome bonus is 25 times (25x). This means to withdraw the bonus, you must place bets totalling 25 times the bonus amount. For example, if you receive a ৳1,200 bonus, you must complete ৳30,000 in total wagers. Once the requirement is met, the bonus balance becomes withdrawable.

There is no separate application needed to join ap99's VIP program — you move up automatically through regular play. There are four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback ranges up to 0.2% at Bronze tier and up to 1.0% at Platinum.

ap99's VIP cashback is calculated every week. Cashback is added to your account at a rate determined by your tier — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Read the terms and conditions or ask via live chat for full details on cashback rules.

Yes, ap99 regularly runs special promotional offers during Eid, Pohela Boishakh, and other festivals. These offers are time-limited and must be claimed within a specific period. Check the promotions page regularly or ask via live chat for the latest offers.

ap99 uses SSL encryption technology to protect your personal and financial information. This technology keeps your data secure from third parties. We never share your information with outside parties without your consent. Read our privacy policy for more details.

ap99 places the highest priority on responsible gaming. You can set deposit limits, take a temporary break, or use the self-exclusion option. Contact support to activate these features. You will find more information on our responsible gaming page.

All games at ap99 are developed by trusted and recognised software providers who use Random Number Generators (RNG) to ensure fair play. Games from established providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe are available here. We make no compromises on fair play and transparency.

ap99's support team is ready to assist in Bengali 24 hours a day, 7 days a week. The fastest help is available through live chat. To contact us by email, write to [email protected]. There is no phone or WhatsApp number — live chat and email support are the only contact methods.

If you want to take a break or temporarily close your account, let us know via live chat support. There is an option to exclude yourself for a set period or permanently. During self-exclusion, all advertising and promotional communications will also be paused. To learn more about responsible gaming, visit our responsible gaming page.